Digital Queuing Management Systems

SPS provides consulting, design, and implementation of Digital queuing management systems. Queue management systems are mostly used in Telecom, Bank, Insurance, Retail, Health sectors, but many times one can see this solution in ticket offices, car repair shops, school service areas, rental offices etc, but in most cases, where the client turnover is more complex, or management need centralized system.

Queue management systems are mostly used in Telecom, Bank, Insurance, Retail, Health sectors, but many times one can see this solution in ticket offices, car repair shops, school service areas, rental offices etc, but in most cases, where the client turnover is more complex, or management need centralized system.

Customer identification is a key point in customer relations, Digital queue management systems provides various tools to gain basic information of clients, and this data appears on the clerk’s keyboard at calling the client.

Businesses often suggest for the clients to book appointment in order to avoid crowd and timely waiting. Appointment system makes the human resources more effective with calculable schedules for the day. There is optional automatism available in the system, called rule. With the help of the flexible rules, management are informed instantly about extreme events happened in the branch by SMS or by email. Also SMS is used in the system to inform clients about the remaining waiting time. Ticket dispenser is often used as a marketing tool, advertisements can be displayed on its monitor.